Payment Options

Payment for Inpatient Services

Hospital bills are due and payable at the time of your discharge, unless payment is being made by your insurance company.  If you do not have insurance, a representative of the business office will contact you during your stay to make payment arrangements.  Your bill will include only the services and supplies rendered by the hospital.  Your physician will bill you separately.

Because it takes 24 hours for charges to be posted, treatments and medications received just before your discharge may not appear on your first statement.  If you pay cash for your hospitalization at the time of discharge, an itemized bill will be mailed to you soon after that date.  For patients with insurance, a statement will be mailed to you until the balance is received in full. 

Payment for Outpatient Services

Payment is due for outpatient services at the time the services are rendered, unless you have insurance.  The hospital will file all insurance for you.  You will then receive a statement either when the balance is paid in full or when your insurance company has fulfilled its financial obligation.


Although your insurance is a private contract between you and your insurance company, the hospital is happy to help you with your claims.  In order to do this, we need the following information:

  • Name of your insurance company
  • Policy holder’s name and policy number
  • Policy holder’s date of birth
  • Policy holder’s relationship to the patient, if different from the patient.
  • (For group policies) The name and address of the employer and the group claim form.

At the time you are admitted, you will be asked to assign your insurance benefits to the hospital unless you plan to pay the bill in full when you are dismissed.  With this information, the hospital will determine your insurance company’s responsibility and your financial obligation.


While at our office, please be sure to give us your name and fill out all forms as stated exactly on your Medicare Insurance Card. Medicare patients must meet the deductible and co-insurance standards required by law.  Both the radiologist and pathologist will bill you directly for their services.  Also, Medicare does not pay for any “take home” medications.  Medicare patients should be certain that all required paperwork is completed and they’ve reviewed their ABN (Advance Beneficiary Notice) forms for payment reference.  If you are employed and receiving Medicare benefits along with group coverage, we need to know which one is primary.  Also, please let us know if you have the Medicare Advantage Plan, as payment and reimbursement options differ under Medicare insurance options. 

Caregivers in Northwest Medical Center's Billing Department are available to help you navigate your payment sources and options. For questions concerning your bill or to inquire about setting up a payment plan, please call our Central Billing Office at 660-726-3325.